Data Protection & Privacy

77bro Privacy Policy

This policy provides a full explanation of how your personal information is collected, used, and kept secure on the 77bro platform.

Last Updated: This privacy policy may change from time to time. The updated date will be published on this page whenever any changes are made.

Your Privacy Is Our Responsibility

77bro is a safe and reliable online casino and betting platform operated for players in Bangladesh. Keeping the personal information you provide while using our services secure is our top priority. This Privacy Policy ("Policy") has been created to inform users of the 77bro platform about what types of information we collect, why we collect it, how we use it, and how we keep it secure.

By creating an account on our platform or continuing to use our services, you are considered to have accepted the terms of this Policy. If you have difficulty understanding any part of this Policy or have any questions, please contact our support team.

What Information We Collect

We may collect the following types of information for the purpose of providing services on the 77bro platform:

a) Information Provided Directly

Registration information: full name, date of birth, email address, phone number, and preferred language.
Identity verification information: a copy of a national ID card or passport (when required).
Financial information: payment method details — bKash, Nagad, Rocket, Upay, or bank account number (limited information required for deposits or withdrawals).
Contact information: any messages or complaints sent to the customer service team.

b) Automatically Collected Information

Log data: IP address, browser type, operating system, page visit times, and browsing sequence.
Device information: device model, operating system version, and device identifier.
Cookies and tracking technologies: cookies are used to manage sessions, save preferences, and improve the user experience.
Gameplay data: betting history, transaction records, and account activity.

Purpose of Data Collection

We use the information we collect for the following legitimate purposes:

Account management: creating and maintaining accounts, verifying logins, and ensuring account security.
Service delivery: processing deposits and withdrawals, issuing bonuses, and providing uninterrupted gaming services.
Identity verification: age verification to prevent minors from using the platform, and fraud prevention.
Customer support: resolving complaints, solving technical issues, and maintaining communication with users.
Security and compliance: detecting and preventing fraud, money laundering, and other illegal activities.
Product development: improving the platform's features, interface, and overall user experience.
Technical maintenance: analysing diagnostic and performance data to ensure the platform operates correctly.

We will not use your information for purposes beyond those stated above without your consent.

Sharing Information with Third Parties

77bro does not sell your personal information or disclose it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

Payment processing providers: only the information necessary to complete transactions is shared with bKash, Nagad, Rocket, Upay, and banking partners.
Technology service providers: contracted third parties for server hosting, database management, and security services.
Legal obligations: information may be disclosed in response to a court order or a lawful request from an authority.
Fraud prevention: information may be shared with relevant investigative agencies in the case of specific security threats.

Third parties who act on our behalf are bound by strict confidentiality agreements and may only use information for the designated purpose.

Data Security & Your Rights

Data Security Measures

77bro applies industry-standard technical and organisational measures to protect your information:

SSL encryption: all communications on our platform are encrypted via SSL/TLS protocol, preventing unauthorised access by third parties.
Password hashing: your password is never stored in plain text — it is stored as a strong cryptographic hash.
Access controls: only authorised personnel can access your information for specific, defined purposes.
Regular security assessments: our systems undergo regular security testing.
Firewall and intrusion detection: systems are in place to automatically detect and block suspicious activity.

While we are committed to maintaining the highest level of security, transmitting information over the internet carries some inherent risks that cannot be completely eliminated. We advise you to keep your login credentials confidential.

Data Retention Period

We retain your personal information only for as long as it is needed or legally required:

Active account information: for the entire duration that the account remains active.
Closed account information: for a defined period after account closure, in accordance with applicable legal or regulatory requirements.
Financial transaction records: may be retained long-term for financial audit and compliance purposes.
Customer service communications: for as long as necessary to resolve the relevant issue.

Once the retention period ends, we securely delete or anonymise your data so that you can no longer be identified.

Your Rights

As a user of the 77bro platform, you have the following rights over your own information:

Right of access: you may request to know what information we hold about you.
Right to rectification: you may request that incorrect or incomplete information be corrected.
Right to erasure: in certain circumstances, you may request that your information be deleted, unless a legal obligation applies.
Right to object to processing: in certain cases, you may object to the processing of your information.
Right to portability: you may request to receive your information in a structured format.
Right to withdraw consent: you may withdraw consent for any information processed on the basis of your consent.

To exercise these rights, please contact our support team. We will process your request within a reasonable time.

Cookie Policy

Our platform uses cookies and similar technologies to improve your experience.

Essential cookies: required for the basic functioning of the platform. Certain services cannot be provided without them.
Performance cookies: collect information about how the platform is used, which helps improve the service.
Preference cookies: remember your language, theme, and other preferences.
Security cookies: used to detect fraudulent activity and protect accounts.

You can manage cookies through your browser settings. Please note that blocking certain cookies may cause some platform features to not work correctly.

Additional Provisions & Terms

Privacy of Minors

The 77bro platform is for users aged 21 and above only. We do not knowingly collect personal information from minors. An age verification process is in place during registration.

If we become aware that a minor is using our platform, we will immediately close their account and delete any information collected. If you believe a minor is using our platform, please notify our support team.

International Data Transfers

Our servers and third-party service providers may be located in various countries. If your information is transferred outside Bangladesh, we ensure that such transfers are carried out under the following protections:

Signing standard data protection agreements with the receiving party.
Adhering to internationally recognised data protection standards.
Data minimisation principle — only necessary information is transferred.

Third-Party Platforms & Links

Services on the 77bro platform are provided through third-party payment gateways or game suppliers. These third parties have their own privacy policies and may process data independently.

We are not responsible for third-party privacy policies. We advise you to read the policy of any third-party service before using it.

Response to Security Breaches

If a data security breach comes to our attention, we will take the following steps:

Promptly identify the source of the breach and contain the damage.
Notify affected users as quickly as possible.
Conduct an investigation into the incident and strengthen preventive measures for the future.
Notify the relevant authorities where applicable.

If you believe your account security has been compromised, please contact our 24/7 support team immediately.

Policy Changes & Contact

Changes to This Policy

77bro reserves the right to change, amend, or update this Privacy Policy at any time. Changes will be published on this page and the update date mentioned above will be revised.

For significant changes, we may send a notification to your registered email. Continuing to use the platform after a policy change will be considered acceptance of the updated policy. We therefore advise you to check this page regularly.

Contact Us

For any questions, concerns, or requests regarding your information related to this Privacy Policy, please contact our support team:

24/7 Live Chat — available after logging in to the platform

[email protected]

Support is available in both Bengali and English

Our team will respond as quickly as possible after receiving your request or question. We are able to communicate with you in Bengali.